Important Information About Your Water, Sewer Bill!

Utility Billing Online Payments Transitioning to New System 

The city’s decades-old utility billing system has been upgraded to a modern, cloud-based system. Advantages of the new system include the ability to directly produce billing statements and better operational efficiencies enabling a high quality of service to our customers. 

As a result of the new system, the current online payment system is being updated as well.

In January, customers who currently use autopay or online payment options to pay their monthly water bills will be required to re-submit your saved payment method with the new payment processor. For security reasons, existing payment information will not be automatically transferred to the new system.

Be on the lookout for communication from the city with instructions for re-enrolling in autopay and saving your preferred payment choice. A similar prompt will be included when logging in to the online system. This is a legitimate request and must be completed to prevent disruption to your account.

Interested in signing up for autopay? The city offers online bill pay for simple, quick payments and automatic payments on your due date. Learn more and sign up at